Frequently Asked Questions

Take a look at some of our most frequently asked questions
What are your reception hours?
  • Monday – Friday: 8:30 AM through 5:30PM
  • Saturday and Sunday: 9AM through 3PM
  • Public Holidays: 9AM through 1PM ( Subject to change)

No, we offer paid secure off street parking with 1 vehicle for each apartment(subject to availability) at a cost of $10 per stay day for the first vehicle. Additional vehicles will incur a cost of $20 per day.

Yes, we do have free WiFi available for our guest’s convenience.

We are a self-rated 4 Star Property.

Check-In is from 2pm. Check-Out is 10AM. We are at times able to accommodate earlier check-ins and later check-outs if available but this cannot be guaranteed and does incur extra fees.

Yes. If you anticipate this please contact us well before arrival during reception hours to obtain your after-hours check-in instructions to our automated system.

All long term stay over 14 days will get a weekly service every Monday or Tuesday. All short stay won’t have daily services provided, Additional service, Linen change services fees apply for less than 7 days stay.

Limited subject to availability, booking terms and cancellation policies. Please refer to our Terms and Conditions

Yes – Booking direct through our site is 100% secure. We use a 3rd party agent to manage our booking system and they use the most up to date encrypted tools available. You can also book and pay directly from your bank account.

Personal items only – everything else in the room is supplied, that is linen, towels, soap, shampoo, toilet paper, crockery, cutlery etc.

Yes you can, but we will need a signed authorisation with photo ID to be able to charge your Credit Card. If booking for a 3rd party it is best to call or email reception to get the Credit Card authority form to save issues on check-in when the guest does not have the CC.

Yes, we are able to store your luggage subject to availability within reception hours.

Yes but visitors must leave the building by 10.00pm. For the comfort of all guests RNR maintains a strict no party policy.

RNR Serviced Apartments is located 21km from Tullamarine Airport which is Melbourne’s International Airport.

A regular taxi will cost approximately $50, a maxi taxi for more than 4 passengers will cost approximately $70. Star Bus will be able to drop you off at our door for around $20 per person but will need to be booked in advance – www.starbus.net.au. Public transport will require you to get the Skybus – www.skybus.com.au, into the city then a tram from the city to out motel, tram number 57 on Elizabeth Street and stop number 10.

The building is secure with key cards required to access the building. The building common areas are monitored by CCTV security footage.

We accept Australian currency cash, Visa Card, MasterCard, Amex and Eftpos. Visa Mastercard are subject to 1.5% surcharge and Amex is subject to a 3.2% surcharge onsite pay via eftpos machine. Book direct may have slightly different surcharges by 3rd party.

72 hours notice is required for cancellations when booking direct.

There are a range of sightseeing tours available in Melbourne. Brochures are available from reception and our staff can book them for you.

Our cost are suitable for infants under 12 months old and are at no extra cost.

No, the receptionist has a direct line to the taxi company during Reception opening hours.

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